Privacy Policy

At Solvana's Home, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or shop at our online store.

Our store is operated through Shopify, which provides the e-commerce platform that allows us to sell our products and provide our services to you. (Shopify Help Center)

1. Personal Information We Collect

When you visit our website, place an order, contact us, or interact with our store, we may collect information such as:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and purchase information

  • Payment and transaction information

  • Information you provide when contacting customer service

  • Information about how you interact with our website

  • Technical information such as your IP address, browser type, device type, and certain website activity

We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders

  • Process payments

  • Arrange shipping and delivery

  • Send order confirmations and updates

  • Provide customer support

  • Respond to questions and requests

  • Improve our website, products, and services

  • Understand how customers use our website

  • Prevent fraud, abuse, and unauthorized activity

  • Maintain the security of our website

  • Send promotional communications where permitted by law

  • Comply with legal and regulatory requirements

Under Canadian privacy principles, organizations should identify the purposes for collecting personal information and limit collection, use, disclosure, and retention to appropriate purposes. (Privacy Commissioner of Canada)

3. Marketing Emails

If you choose to receive marketing communications from us, we may send you emails about new products, special offers, promotions, sales, and other updates from Solvana's Home.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at:

info@solvanahome.com

We will respect applicable Canadian requirements regarding commercial electronic messages and marketing communications.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to help our website function properly, remember preferences, understand website traffic, and improve your shopping experience.

Certain third-party services used by our store may also use cookies or similar technologies for analytics, advertising, security, or other functionality.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Where applicable, we will provide choices regarding non-essential cookies and tracking technologies in accordance with applicable privacy requirements.

5. Shopify

Our online store is hosted on Shopify, which provides the technology and infrastructure used to operate our e-commerce website.

Shopify may process personal information as necessary to provide its services, including supporting online shopping, payments, security, and other store functionality.

You can learn more about Shopify's privacy practices through Shopify's Privacy Policy.

6. Payment Information

When you make a purchase, your payment may be processed through third-party payment providers.

We do not intentionally store your complete credit or debit card number on our own systems. Payment information is handled by the applicable payment processor in accordance with its security and privacy practices.

7. Sharing Your Personal Information

We do not sell your personal information.

We may share personal information with trusted service providers when reasonably necessary to operate our business and provide our services. These providers may include:

  • Shopify and e-commerce service providers

  • Payment processors

  • Shipping and delivery companies

  • Customer service providers

  • Email and marketing service providers

  • Analytics providers

  • Advertising and technology providers

  • Fraud prevention and security services

We only share information as reasonably necessary for the relevant business purpose.

We may also disclose personal information when required or permitted by law, including where necessary to comply with legal obligations, respond to lawful requests, prevent fraud, or protect our rights and customers.

8. Information Processed Outside Canada

Some of our service providers may process or store personal information outside Canada.

When personal information is transferred to another country, it may be subject to the laws of that jurisdiction and may be accessible to government authorities or other parties in accordance with applicable laws.

We take reasonable steps to ensure that personal information handled by service providers is protected appropriately.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect your personal information against unauthorized access, collection, use, disclosure, alteration, or destruction.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

Canadian privacy principles require organizations to use safeguards appropriate to the sensitivity of the personal information they hold. (Privacy Commissioner of Canada)

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When personal information is no longer reasonably required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on your location and the privacy laws that apply to you, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask questions about how your personal information is collected, used, or disclosed

  • Withdraw consent where applicable

  • Opt out of marketing communications

  • Make a privacy complaint

Canadian privacy law generally provides individuals with rights relating to access to and correction of their personal information, subject to applicable exceptions. (Privacy Commissioner of Canada)

To make a privacy request, please contact us at:

info@solvanahome.com

We may need to verify your identity before processing certain requests.

12. Privacy Complaints

If you have a question or concern about how we handle your personal information, we encourage you to contact us first so that we can review and address your concern.

Solvana's Home
Email: info@solvanahome.com

If you are not satisfied with our response, you may have the right to contact the applicable privacy regulator in Canada or your province.

13. Children's Privacy

Our website is not intended for children who are not legally permitted to provide consent to the collection of their personal information.

We do not knowingly collect personal information from children in circumstances where consent is required.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, website, technology, or applicable privacy requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Solvana's Home
Email: info@solvanahome.com