Shipping Policy
At Solvana's Home, we want to make sure your order arrives safely and as quickly as possible. Below you can find information about our shipping process, delivery times, and what to expect after placing your order.
Order Processing
Orders are typically processed within 1–3 business days after your purchase is completed.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that orders are not normally processed or shipped on weekends or Canadian public holidays.
Shipping Times
Estimated delivery times may vary depending on your location and the shipping carrier.
For orders within Canada, delivery typically takes approximately 5–15 business days after processing.
These delivery times are estimates and are not guaranteed. Delays may occasionally occur due to weather, carrier issues, holidays, high order volumes, or circumstances outside of our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
From time to time, we may offer promotional shipping rates or free shipping on qualifying orders. Any applicable offer will be clearly displayed on our website or at checkout.
Tracking Your Order
Once your order has shipped, you may receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to become active after your order has been shipped.
If your tracking information has not updated for several days, please contact us at:
Incorrect Shipping Address
Please make sure your shipping information is correct before completing your order.
If you notice an error in your shipping address, contact us as soon as possible at info@solvanahome.com.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be sent again.
Delayed or Lost Packages
While we work with reliable shipping carriers, once an order has been shipped, delivery is handled by the carrier.
If your package appears to be delayed, please first check the tracking information provided to you.
If your package is marked as delivered but you cannot locate it, please check around your delivery address and with household members or neighbours before contacting us.
If you still cannot locate your package, contact us at:
We will do our best to assist you.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at info@solvanahome.com.
Please include your order number and clear photos of the package and the damaged item so that we can review the issue and help resolve it.
International Shipping
If international shipping is available for your order, additional delivery times, customs requirements, duties, or taxes may apply depending on the destination country.
Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
Contact Us
If you have any questions about your order or our shipping policy, please contact us:
Solvana's Home
Email: info@solvanahome.com
We’re always happy to help.